Refund policy
Refunds for WearSight credits.
If something went wrong with a credit purchase, contact us promptly. We review requests fairly, while Paddle processes approved refunds as Merchant of Record.
WearSight is operated under the trading name WearSight by RookArc.
Last updated: September 9, 2026
What this policy covers
This policy applies to one-off purchases of WearSight prepaid credits. WearSight does not currently sell a recurring subscription through this credit store.
When to contact us
Contact support as soon as possible if a purchase was duplicated, made by mistake, credits were not delivered, or a technical problem prevented you from receiving what you purchased. Include enough transaction information for us to locate the purchase, but never send full card details.
Used credits
Because credits are digital value that can be consumed immediately for generated results, use of purchased credits may affect refund eligibility or the amount that can reasonably be refunded, except where applicable law gives you a stronger right.
How refunds are processed
Paddle is the Merchant of Record for paid WearSight credit purchases. If a refund is approved, it is processed through Paddle to the applicable original payment method rather than paid directly by WearSight.
Consumer rights and Paddle decisions
Nothing in this policy limits rights you have under applicable consumer law. Paddle may also issue or require refunds under its buyer terms, payment-network rules, fraud controls, or legal obligations.
Refund timing
After a refund is approved and processed, the time for funds to appear depends on the payment method, banking network, and Paddle processing. We will provide or help locate transaction information when reasonably possible.
Contact support
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